DAY CARE TERMS & CONDITIONS

STANDARD TERMS & CONDITIONS FOR DOG DAY CARE

Our customers are asked to agree to the following terms before signing their dogs into dog day care at Lily’s Barn.

Lily’s Barn hereby agree that we shall act with integrity, responsibility and trustworthiness to clients, client’s pets and client’s property. The welfare of client’s pets is paramount and their safety and wellbeing shall not be made subordinate to any other consideration. As a member of the Pet Industry Federation we are bound by the Terms and Conditions for Registered Petsitters as set out by the PIF. In order to ensure we fulfil our obligations to you the client, we ask all new customers take a few minutes to read and sign the terms and conditions below –

1. By enrolling the above named dog(s), I confirm that I am the legal owner of the named dog(s) and I assume all risks, dangers and responsibility for injuries to the named dog(s).
2. All dogs must pass a general behaviour assessment in order to attend daycare. No dog may be admitted that shows any signs of any type of fear aggression/reactive behaviour. Any dog demonstrating aggression or other behaviour deemed to be unacceptable by Lily’s Barn staff may be required to leave daycare irrespective of the length of time the dog has been enrolled in Lily’s Barn. I therefore, confirm my dog(s) is friendly to other dogs and humans and shows no aggression unless I have made you fully aware of it.
3. My dog(s) is fit and healthy to take part in any activities whilst at Lily’s Barn, and is capable of play and exercise with other dogs unless I have made you aware.
4. For my dog to partake in enrichment activities and games which will include feeding any treats/food I have provided.
5. My dog(s) will at all times while attending Lily’s Barn, have current vaccinations including the Canine Infectious Tracheobronchitis (Kennel Cough) vaccine and regular, prescribed treatment for worms, ticks and fleas. I will provide Lily’s Barn with an up to date copy of my dog(s) vaccination record annually. My dog(s) has not been suffering from any potentially infectious or contagious diseases/illnesses or been exposed to such a disease/illness during the 21 days prior to attending Lily’s Barn. Any ill health be it deemed contagious or otherwise must be disclosed prior to your dog(s) being collected or dropped off for daycare when Lily’s Barn will decide if the dog should be accepted at the centre.
I am responsible for ensuring the efficacy of any treatment that I give my dog(s) for worms, fleas and ticks. In addition, I agree to check my dog regularly for ticks and fleas and to inform Lily’s Barn of any unwanted passengers. In the event of any fleas being present, I understand my dog(s) will not be able to attend daycare until they are flea free.
6. I understand that even though my dog is vaccinated for Kennel Cough there is a chance that Kennel Cough can still be contracted. I agree that I will NOT hold Lily’s Barn responsible if my dog(s) contracts Kennel Cough. The Kennel Cough vaccine must have been administered at least 5 days prior to your dog(s) entering daycare. If my dog(s) is showing symptoms of Kennel Cough or is suspected to have Kennel Cough, Lily’s Barn will return the dog home as soon as they are able to do so.
7. I will declare any medical history, specifically any condition or illness that may still be ongoing particularly if they are or have been contagious and/or affects your dog(s) ability to partake in daycare activities.
8. I will inform Lily’s Barn if my dog(s) has suffered from a contagious illness/disease for at least 2 weeks prior to attending daycare. In addition, whilst your dog(s) is registered with us for daycare, any subsequent illnesses (contagious or otherwise) must be reported to Lily’s Barn irrespective of whether they are due to attend daycare that day or not.
9. To give Lily’s consent to administer any medication prescribed by a veterinarian.
10. My dog(s) will wear a suitable collar with an identity tag at all times and has been microchipped.
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11. Female dogs who come into season will not be able to attend Lily’s Barn for the duration of their season (usually 2 – 3 weeks).
12. Lily’s Barn reserve the right not to accept entire male dogs into daycare beyond 9 months of age. Male puppies who attend daycare will be monitored closely as they reach adolescence and the timing of neutering will be agreed between the client and Lily’s Barn should the client want the dog to continue to attend daycare. Lily’s Barn also reserve the right to exclude male puppies and adolescent dogs from daycare if their entire status affects the behaviour and temperament of other dogs in daycare.
13. To have appropriate insurance to cover my dog(s) personal injury in the unlikely event of an incident alternatively, I agree to cover any costs relating to accidents that may occur at the barn which result in injury to my dog. All dog interaction and dog play is monitored by daycare staff however, I understand my dog(s) may sustain accidental injuries and I agree to cover any veterinary fees pertaining to my dog. Lily’s Barn nor its employees will not accept responsibility for the death, injury or illness of your dog whilst at daycare. You are strongly advised to insure your pet for all eventualities.
14. My dog(s) is able to share play/rest areas within the day care centre and attend off site, group walks (max 4 dogs).
15. My dog(s) will be kept on a lead at all times on walks away from the barn unless I have given specific consent to allow my dog to be let off lead. In the event my dog runs off or gets lost, I will not hold Lily’s Barn responsible.
16. My dog(s) is able to travel within the purpose built transport with a dog from another household providing they have been introduced prior to travelling and staff at Lily’s Barn are confident that both dogs are safe to travel together.
17. I hereby give Lily’s Barn staff permission to administer first aid treatment to my dog(s) in the event of a medical emergency. Any such member of the Lily’s Barn staff administering first aid will hold a valid first aid certificate.
18. We reserve the right to act in the best interests of the dog at all times this includes seeking veterinary advice if he/she becomes ill. We will contact you immediately should your dog become ill. If you or your emergency contact cannot be contacted within a reasonable time we reserve the right to seek appropriate and swift veterinary attention and proceed with treatment regardless of costs, which you agree to cover. We will do everything needed for the dog as regards treatment, comfort and recovery. If euthanasia is absolutely necessary (determined by the vet) for whatever reason excluding behavioural (aggression etc) we will accept and act upon that vet advice.
19. Dogs must be kept on leads at all times upon arrival to the site and after collection at the end of the day.
20. We reserve the right to refuse admittance to any dog or to dismiss any dog that does not meet the health, temperament or other daycare standards. The determination shall be made at the sole discretion of daycare staff. This will include aggressive behaviour towards staff and other dogs and any destructive or unreasonable behaviour.
21. I hereby give Lily’s Barn permission to use any photographs taken of my dog(s) for use on our website and/or social media pages.
22. I hereby give Lily’s Barn permission to hold my personal details provided on registration on their online database and I understand no other person has access to my data with the exception of Lily’s Barn staff. This information will not be passed on or shared with any other third party without my prior consent.

Please note, we require no less than 48 hours notice of any cancellations. Any late cancellations will be liable for the full charge if we are unable to fill the space. In addition there will be a charge of £5 per 15 minutes for any dog(s) collected from the barn after 5.30pm. In addition, clients with a regular booking may cancel for up to 2 consecutive weeks without charge, after which your usual daycare rate will be charged on your regular day/s.

I give my permission for a key to be held by Lily’s Barn if necessary and give permission for access to my house to collect and drop off my dog/s. An emergency number will be provided for anything concerning my dog or my property.

Lily’s Barn holds a Combined Liability Insurance Policy which covers loss and/or damage to third party property and/or bodily injury to third party persons. Please ask for more details regarding the insured risks and we will be pleased to provide further information.